Last updated: 6 October 2026

This Refund Policy explains when MAGMA3C issues refunds, what is excluded, and how to make a request. It forms part of our Terms & Conditions.

1. 7-Day Money-Back Guarantee

If you are not satisfied with a qualifying hosting service, you may request a full refund of the hosting fee within seven (7) calendar days of the date the service was first activated.

1.1 What qualifies

• Shared hosting plans
• Reseller hosting plans
• Cloud and WordPress hosting plans

1.2 Conditions

• The guarantee applies to the first purchase of a given service only. It does not apply to renewals, nor to a repeat order of a service you previously refunded.
• The request must reach us within the 7-day window. The window runs from activation, not from the date you first used the service.
• The account must not have been suspended or terminated for breach of our Acceptable Use Policy.
• One refund per client. Repeated sign-up-and-refund cycles are treated as abuse of the guarantee.
• Any non-refundable item bought alongside the hosting — most commonly a free or discounted domain — is deducted from the refund at its standard registration price. See section 2.1.

1.3 What is not covered by the guarantee

VPS, dedicated servers, colocation, managed services, development work and any custom or bespoke engagement are not covered by the 7-day guarantee, because capacity and labour are committed to you on order. These are refundable only where we fail to deliver the service at all.

2. Non-Refundable Items

The following are non-refundable at any time, including inside the 7-day window. We pay these costs to third parties as soon as you place the order and cannot recover them.

2.1 Domain names

• Registration, transfer, renewal, redemption and restore fees are non-refundable once submitted to the registry.
• This includes domains advertised as free or discounted with a hosting plan. If you cancel the hosting within 7 days and keep the domain, the standard registration fee for that extension is deducted from your refund.
• The only exception is a registration that fails at the registry, in which case we refund the domain fee in full.
• You keep the domain and may transfer it away once any registry lock period expires.

2.2 Other non-refundable items

• SSL certificates, once issued by the certificate authority.
• Third-party licences — control panels, security software, site builders and similar.
• Setup, installation, migration and configuration fees, once the work has been carried out.
• Dedicated IP addresses, once allocated.
• Professional services, development and consultancy already delivered.
• Account credit that has been added to your account, which may be used against future invoices but is not withdrawable as cash.
• Administrative, late-payment and reactivation fees.
• Any service cancelled after the 7-day window has closed.

3. Summary Table

Item	Refundable?	Window
Shared / reseller / cloud hosting (first order)	Yes	7 days from activation
Hosting renewals	No	—
VPS, dedicated servers, colocation	No	Only if undelivered
Domain registration / transfer / renewal	No	Only if registry fails
SSL certificates	No	Only if unissued
Third-party licences	No	—
Setup / migration / development fees	No	Only if work not started
Accounts terminated for AUP breach	No	—
Duplicate or erroneous payment	Yes	Any time

4. Renewals

• Services renew automatically. Renewal invoices are issued in advance of the due date and reminders are sent to the email address on your account.
• Renewal payments are not refundable. To avoid a renewal charge, cancel the service through your client area before the renewal invoice falls due.
• As a one-off goodwill gesture, if you were charged for a renewal you did not intend and you contact us within 48 hours of the charge, and the service has not been used in the new period, we will review the request. This is discretionary and is not a right under this policy.
• Keeping a valid payment method and a working email address on your account is your responsibility.

5. Upgrades & Downgrades

• Upgrades are charged pro-rata for the remainder of the current billing cycle.
• Downgrades take effect at the next renewal. The difference in price for the current cycle is not refunded and is not issued as credit.
• An upgrade does not restart the 7-day guarantee window, which runs from the original activation date.

6. How to Request a Refund

1. Log in to your client area at billing.com.pk.
2. Open a ticket to the Billing department, or email [email protected] from the address registered on the account.
3. Include your client ID or account email, the invoice number, the service concerned, and the reason for the request.
4. Tell us whether you also want the service cancelled immediately, and whether you intend to keep any domain registered with the order.

Telling us the reason genuinely helps — if the problem is something we can fix, we would rather fix it. Requests sent from an address that is not on the account cannot be processed, for security reasons.

7. Processing & Timeframes

• We acknowledge refund requests within 1–2 business days.
• Approved refunds are issued within 7–14 business days.
• Refunds are returned by the same method used for payment. Card refunds go back to the original card; bank transfers go back to the originating account. We cannot refund to a different person or a different method.
• How long the money takes to appear depends on your bank or card issuer and is outside our control. Card refunds commonly take a further 5–10 business days to post.
• Gateway fees, bank charges and currency-conversion losses incurred on the original payment are not recoverable and are deducted from the refunded amount.
• Where a refund by the original method is not possible, we may issue account credit instead, with your agreement.

8. When We Will Not Refund

No refund is given where:

• the service was suspended or terminated for breach of our Acceptable Use Policy, including spam, malware distribution, fraud, or hosting unlawful content;
• the account was used fraudulently, or payment was made with a card or account not belonging to you;
• the request is made after the 7-day window has closed;
• the complaint relates to a feature that was accurately described before purchase, or to a limitation published in the plan specification;
• the issue is caused by your own code, plugins, themes or configuration, by a third-party service, or by an expired domain;
• you have already received a refund under this guarantee for the same or an equivalent service.

9. Service Credits

If an outage is caused by our infrastructure and exceeds the availability commitment published for your plan, you may request a service credit. Credits are calculated pro-rata on the monthly fee for the affected service, are applied to your account against future invoices, and are not paid out in cash. Outages caused by scheduled maintenance, by your own application, by exceeding resource limits, or by events outside our reasonable control are excluded.

10. Chargebacks

If you believe a charge is wrong, please contact us first — a ticket is resolved far faster than a bank dispute. Raising a chargeback or payment dispute without contacting us will result in:

• immediate suspension of all services on the account pending resolution;
• an administrative fee covering the charge the gateway levies on us, which must be settled before services are restored;
• possible termination of the account and refusal of future orders.

We retain full billing, access and activity logs and will submit them in response to any dispute.

11. Changes

We may update this policy. The version in force at the time of your purchase is the one that applies to that purchase. The current version is always published at this URL with the date it was last updated.

12. Contact

• Billing & refunds: [email protected]
• General support: [email protected]
• Phone: +92 330 6246232
• Address: 1st Floor, Awami Complex, Usman Block, Garden Town, Lahore, Pakistan
• Support tickets: Open a ticket

See also our Terms & Conditions and Privacy Policy.